Terms and Conditions
Hansen Forge P/L operates an online retail shop and an information website and do not have a regular street shopfront however a pick-up option is available from our premises at Draper, Queensland, Australia.
PRODUCT INFORMATION
The information on products available on this website are supplied by our suppliers and reviewed by us which can be viewed when clicking on an item for further information. At all times we try to provide accurate information on all products. Our suppliers either provide images, or photos are taken by us to best illustrate the product for you. All products are available unless flagged as out of stock. We will endeavour to restock product as quickly as possible. If for some reason an out of stock item is able to have been ordered we will contact you immediately and offer a no obligation alternative.
GST
All prices displayed are ex GST. The GST rate of 10% will be added to the price of the product at the checkout process.
ONLINE PAYMENT OPTIONS
PayPal: Pay using your PayPal account
Credit Card: We use Paypal to accept online payments via credit card. It is secure, fast & free to use. A PayPal account is not required to pay via credit card through the PayPal payment gateway. To learn more about Paypal please visit the Paypal site – www.paypal.com.au
Hansen Forge P/L does not have access to credit card details when using Paypal.
OFFLINE PAYMENT OPTIONS
Credit Card: Orders can be made and paid for over the phone, in person or by mail. Payment will be processed through our Commonwealth Bank Merchant facilities.
Cash: In person only
Please note we cannot send your order until we have received your payment. Payment is required within 7 days of placing an order. If we haven’t received your payment by then we will cancel the order.
SHIPPING INFORMATION
At this stage we are only offering product to Australian and New Zealand customers.
We aim to dispatch orders within 24hrs of receiving order and cleared payment. If this is not possible we will notify you with delivery information and or alternatives.
All orders are shipped using Australia Post and Hansen Forge P/L cannot be responsible for transit times.
SHIPPING RATES
Shipping Rates are calculated by weight of the total order of the items in your shopping cart using a delivery rate calculator within the checkout process.
PICK UP
A pick up option is available from our premises and can be chosen during the checkout process. If this option is chosen please contact us to arrange a suitable pickup time.
RETURNS
We will gladly offer exchange on any goods purchased from us via this website. Goods must be returned in the same condition they left our premises. Freight and postage unfortunately cannot be refunded, nor return postage.
We will gladly exchange for wrongly packed orders and pay for return postage.
WARRANTY
Warranties are varied according to the manufacturer which cannot be listed on this website. Under no circumstances can warranty be honoured for misused items. Returned items to be covered by warranty are to be considered by the manufacturer. We cannot provide a refund or exchange product until the manufacturer has made an assessment of returned goods.
PRIVACY
We collect information about you to process your order and to provide the best possible service. We will never collect sensitive information about you without your explicit consent.
From time to time you may receive marketing material from us directly. We do so at our own discretion and under no circumstances at the direction from any other party.
Hansen Forge P/L does not sell, rent or exchange your personal information to others.
By accessing this website and shopping online you acknowledge and agree to the terms and conditions as stated.